Return Policy
Return Policy
Cancellation
We accept order cancellations before the order has been shipped. If the order is cancelled successfully, you will receive a full refund. Once the order has been shipped, it can no longer be cancelled.
Returns (if applicable)
We accept return of products. ustomers may request a return within 14 days after receiving the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please contact our customer service team before returning any item to confirm the correct return address.
Notes
Custom-made or personalized items are not eligible for return unless they arrive damaged or defective.
If the return is due to personal reasons, the customer is responsible for the return shipping cost. The specific fee should be based on the express company you choose.
If the item arrives damaged, defective, or incorrect due to our error, the customer will not be responsible for the return shipping cost.
No restocking fee to be charged to the consumers for the return of a product.;
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, Please contact us at support@rainhuas.com
Please contact our Customer service at Rainhuas.com to get the return address.
